MyTindahan
Terms of Service

Terms of Service

Last updated: September 24, 2026

These Terms of Service ("Terms") govern your use of MyTindahan. By creating an account or using the service, you agree to these Terms. If you don't agree, please don't use MyTindahan.

1. What MyTindahan is

MyTindahan is a back-office management tool (like a digital sales notebook, not a cash register or POS terminal) that helps small sari-sari stores track inventory, log sales, manage utang (customer credit), and record GCash cash-in/cash-out activity in one dashboard. It is not a BIR-accredited point-of-sale system, and nothing it generates, including the checkout confirmation screen, is an official receipt or sales invoice. It is not a payment processor either; GCash transactions are logged manually by you for your own tracking. You must continue issuing your own manual, BIR-registered receipts or invoices to customers as required by law, and you remain solely responsible for complying with all applicable BIR regulations and other laws that apply to your business. MyTindahan cannot be used to satisfy tax invoicing requirements.

2. Your account

You sign in with Google. You're responsible for keeping your Google account secure; anyone with access to it can access your MyTindahan data. Let us know right away at [email protected] if you suspect unauthorized access to your account.

3. Acceptable use

You agree not to:

  • Use MyTindahan for anything unlawful or fraudulent.
  • Try to gain unauthorized access to another user's account or data.
  • Interfere with, disrupt, or attempt to reverse-engineer the service.
  • Use the service to store or transmit content that infringes on others' rights.

4. Your data

The product, sales, customer, and GCash records you enter belong to you. You're responsible for the accuracy of what you enter; MyTindahan reflects what you record, it doesn't independently verify it. See our Privacy Policy for how we handle and protect that data.

5. Plans and payments

MyTindahan offers a free Starter plan with usage limits, a Growth plan (₱1,500/year), and a Pro plan (₱6,000/year). Paid upgrades are currently processed manually: you submit a GCash payment reference, and an administrator verifies and applies it to your account. There is no automatic recurring billing: we don't store or charge any payment card on file, so each year's renewal is its own manual payment, verified the same way as your original upgrade.

All verified payments are final and non-refundable. When you submit a payment reference, you confirm that you agree to this. Once an administrator has verified your payment and applied the plan or add-on to your account, the amount paid will not be refunded — including if you change your mind, stop using MyTindahan, or request a refund later in the paid period. If you no longer want a paid plan, you keep it until the subscription period you paid for expires, after which your account returns to the free Starter plan unless you renew.

The only exception is a genuine processing error — for example, a payment that was verified twice or applied to the wrong account. If you believe that has happened, contact [email protected] within 7 days of the payment.

6. Marketplace and store listings

The Marketplace is a public directory where store owners can list their store so people can find and contact them. MyTindahan is only a directory. We do not sell, make, inspect, store, or deliver any products, we do not process payments for the Marketplace, and we are not a party to any sale or agreement between a seller and a buyer. Any purchase is arranged directly between the buyer and the seller.

Sellers are responsible for their listings and products. If you list your store, you are solely responsible for what you sell and for everything you say in your listing. You confirm that your products are lawful, safe, genuine, accurately described, properly labeled, and stored and handled correctly, and that you hold every permit, registration, and license your business needs (for example DTI, BIR, local government, and FDA requirements for food, drugs, and cosmetics). You are responsible for any harm, loss, complaint, or claim that comes from products you sell, including anything a reseller or supplier of yours does.

You must not list or sell:

  • Counterfeit, adulterated, contaminated, expired, or mislabeled goods.
  • Food, drugs, or cosmetics that are unregistered where registration is required.
  • Any product that contains harmful, hidden, or undeclared substances.
  • Stolen goods, or anything else that is illegal in the Philippines.

No endorsement. Before approving a listing we check only that it is complete and free of obvious violations. Approval is not an endorsement, certification, or guarantee of any seller or product, and we do not verify products, permits, or claims made in a listing.

Buyers. If you buy from a store you found through the Marketplace, you do so at your own risk. Check the seller and the product yourself before you pay, and keep your own records of the transaction.

Reports and removal. You can report a listing from the Marketplace page or by emailing [email protected]. We may review it, and we may remove any listing, suspend or terminate any account, or share information with authorities or as required by law, at any time and without prior notice. We keep records of listings and reports to support this.

Liability. To the fullest extent permitted by law, MyTindahan and its developer are not liable for the products, conduct, or communications of any seller or buyer, and if you list your store you agree to reimburse and defend MyTindahan and its developer against claims, losses, and costs that arise from your listing or the products you sell. Nothing in these Terms limits any responsibility that cannot be excluded under Philippine law.

7. Termination

You can stop using MyTindahan and request deletion of your account at any time. We may suspend or terminate accounts that violate these Terms, including abusive or unlawful use of the service.

8. Service availability

We aim to keep MyTindahan available and reliable, but we don't guarantee uninterrupted or error-free operation. The service is provided "as is," without warranties of any kind. To the fullest extent permitted by law, MyTindahan and its developer are not liable for business losses, data loss, or damages arising from your use of, or inability to use, the service.

9. Changes to these Terms

We may update these Terms as the service evolves. We'll update the "Last updated" date above when we do. Continuing to use MyTindahan after a change means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of the Republic of the Philippines.

11. Contact us

Questions about these Terms? Email [email protected] or reach out through our contact page.

Disclaimer: MyTindahan is a back-office store management tool (like a digital sales notebook, not a cash register or POS terminal) designed to help small sari-sari stores manage inventory, sales records, GCash transactions, and pautang. It is not a BIR-accredited POS or an official receipt issuance system. Store owners remain responsible for complying with applicable BIR regulations.